Fluid-components-international MT86_MT86HT Manual Customer Service User Manual download pdf

Doc. No. 003162 Rev. F C - 1 Models MT86, MT86HT

APPENDIX C - CUSTOMER SERVICE FLUID COMPONENTS INTL

Appendix C. Customer Service

Point of Contact

Your point of contact for service, or return of equipment to FCI is your authorized FCI service representative (see list

in the front matter of this manual).

Reference Documents

Return Authorization Request/Certificate of Non-Contamination (Document 1)

Warranties (Document 2)

Documents 1 and 2 are included in this appendix.

Hardware Return Procedure

1. Complete a Return Authorization (RA) Request/Certificate of Non-Contamination form (Document 1) and mail

or fax it to the FCI customer department. After FCI issues you an RA number, complete the following steps.

2. Thoroughly clean the hardware.

3. Package each instrument with protective packing material similar to the original FCI shipment cartons indicated

below. All damage occurring in transit is the customer’s responsibility.

a. Instruments weighing less than 25 pounds each are to be covered with protective wrap, i.e. bubble wrap

or surrounded with "popcorn". Instruments weighing greater than 60 pounds or extending more than

four feet should be secured in wooden crates by bolting the sensing element assembly in place.

b. Protect the sensing element with a cardboard tube or other sturdy wrapping.

c. Do not pack more than four small instruments in each carton.

d. Packages weighing in excess of 70 pounds or with a combined length and girth of more than 138 inches

cannot be shipped by United Parcel Service. Larger packages or crates should be shipped by carriers

who specialize in the transport of industrialized instrumentation.

e. The RA number should be noted on the packing list and marked clearly on the outside of the box.

4. Prepay freight to the FCI receiving door.

Shipping/Handling Charges

All Shipping (Warranty and Nonwarranty Repairs or Returns)

The customer prepays all shipping, freight, duty/entry and handling charges from the customer site to the FCI door.

If the customer does not prepay, FCI will invoice the customer for the charges that appear on the freight bill.

Address the return equipment to :

FLUID COMPONENTS INTL

1755 LA COSTA MEADOWS DRIVE

SAN MARCOS, CA. 92069

ATTN: REPAIR DEPT.

RA NUMBER:

1 2 3 4

Summary of Contents

Page 1 - Appendix C. Customer Service

Doc. No. 003162 Rev. F C - 1 Models MT86, MT86HTAPPENDIX C - CUSTOMER SERVICE FLUID COMPONENTS INTLAppendix C. Customer ServicePoint of ContactYour p

Page 2

FLUID COMPONENTS INTL APPENDIX C - CUSTOMER SERVICEModels MT86, MT86HT C - 2 Doc. No. 003162 Rev. FWarranty Repairs or ReturnsFCI prepays ground trans

Page 3 - Document 1

Doc. No. 003162 Rev. F C - 3 Models MT86, MT86HTAPPENDIX C - CUSTOMER SERVICE FLUID COMPONENTS INTLDecontamination InformationExposure to hazardous ma

Page 4 - Warranties

FLUID COMPONENTS INTL APPENDIX C - CUSTOMER SERVICEModels MT86, MT86HT C - 4 Doc. No. 003162 Rev. FWarrantiesGoods furnished by the Seller are to be w

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Fluid-components-international MT86_MT86HT Manual Customer Service User Manual

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